CRM Project Manager


Role and Hours:        This post is available as either a freelance contract or as a staff member role. Contract role for 9 months. Part time average of 22.5 hours or 3 days per week, equivalent to 117 days across whole contract.

Reports to:                The CRM Project Board

Salary:                       £25,000 for 9 month contract.

Closing date:             31 May 2017

Overview

The Lightbox is an independent charity-run public gallery and museum in Woking, Surrey. It is in the final stages of procuring a new CRM system and is looking for a contract Project Manager to oversee the data cleansing, implementation, go live and post live management of this project.

The core goals of this audience development project are: to have a centralised contact management system that allows the organisation to better understand and communicate more effectively with The Lightbox audience; to develop targeted and personalised marketing and fundraising that can be segmented according to preferences or giving history; to maximise on our income generating opportunities such as annual passes, events, venue hire, membership and fundraising.

Job Purpose

To take ownership of the planning, management, quality control and delivery of the CRM audience development project.

Working closely with the Project Board and operational staff across all departments, the Project Manager will be required to deliver the core goals of the project as outlined in the overview above. Working with the 3rd party system provider, the role will involve critically appraising what data is uploaded to the new system in line with the long-term strategy of the organisation, overseeing the implementation process, organising training for all staff, overseeing the go-live process and post-live ensuring all processes are running smoothly.

The Project Manager will manage the cultural change necessary with the implementation of the new system and encourage staff to adopt a positive approach to the new processes. Regular project progress updates will be reported regularly to the Project Board along with any areas of risk. It will be essential to adhere to agreed timelines and budgets. As part of the project, the Manager will be expected to put in place clear data management guidelines for all staff and create a Data Management Policy to be approved by the Project Board.

To read the full job description please click here.

To submit an application please send a CV and covering letter to the Marketing Manager, Pru Chambers at pru.chambers@thelightbox.org.uk

The closing date for this role is 5pm on the 31 May 2017.

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