Return and Refund Policy Thank you for your custom and for supporting The Lightbox gallery and museum. If you are not entirely satisfied with your purchase or would like to cancel a booking, we're here to help. Event Refunds You have 14 calendar days before the date of the event or exhibition visit to cancel your booking and receive a full refund. We will not give refunds for an event or exhibition if cancelled within this 14 day time period unless we cancel the booking due to unforeseen circumstances. You will receive the credit depending on your card issuer's policies. To request a refund please contact The Lightbox booking line by phoning 01483 737837 or speak to Reception at The Lightbox. This will not affect your statutory rights. Gift Shop Returns You have 30 calendar days to return an item purchased from The Lightbox Shop. To be eligible for a full refund, please return the item with proof of purchase and we will refund or exchange it. This excludes earrings for hygiene reasons. You will then receive the credit depending on your card issuer's policies. To request a refund please speak to Reception at The Lightbox. This will not affect your statutory rights. Website: www.thelightbox.org.uk Email: [email protected] Telephone: 01483 737837 Address: The Lightbox, Chobham Road, Woking, Surrey GU21 4AA Registered Charity No: 1073543