Thank you for your custom and for supporting The Lightbox gallery and museum.

If you are not entirely satisfied with your purchase or would like to cancel a booking, we're here to help.

Event Refunds

  • You have 14 calendar days before the date of the event or exhibition visit to cancel your booking and receive a full refund.
  • We will not give refunds for an event or exhibition if cancelled within this 14 day time period unless you are diagnosed with Covid 19 and provide evidence of this with a PCR result NHS email or text. In this instance, we will endeavour to transfer your booking to a later event. If this is not possible then a refund will be issued.
  • You will receive the credit depending on your card issuer's policies.
  • To request a refund please contact The Lightbox booking line by phoning 01483 737837 or speak to Reception at The Lightbox.
  • This will not affect your statutory rights.

Gift Shop Returns

  • You have 30 calendar days to return an item purchased from The Lightbox Shop.
  • To be eligible for a full refund, please return the item with proof of purchase and we will refund or exchange it. This excludes earrings for hygiene reasons.
  • You will then receive the credit depending on your card issuer's policies.
  • To request a refund please speak to Reception at The Lightbox.
  • This will not affect your statutory rights.

Website: www.thelightbox.org.uk

Email: [email protected]

Telephone: 01483 737837

Address: The Lightbox, Chobham Road, Woking, Surrey GU21 4AA

Registered Charity No: 1073543